Shipping policy
Last updated: 14 November 2026
Preparation
Orders are carefully prepared and handed to the carrier within one to two working days of payment. They are dispatched from Haute-Savoie, France.
Destinations and rates
| Destination | Delivery method | Rate |
|---|---|---|
| France | Standard | €6.90; €0.01 for orders of €120 or more |
| Italy | Mondial Relay pick-up point, tracked (about six working days) | €10.90; free for orders of €120 or more |
| Switzerland | Standard International | €15.90; free for orders of €190 or more |
| United Kingdom | Standard International | €18.90 |
| United States | Standard International | €36.90 |
In France, the delivery of books may not be free of charge: for orders of €120 or more the charge is therefore €0.01, the minimum set by the regulations on the price of books.
For any other destination, please write to us before placing an order.
Delivery times
Delivery times depend on the carrier and the destination and are given for guidance only. Unless otherwise stated, every order is delivered no later than thirty days after it is confirmed.
Duties and taxes
Shipments to Switzerland, the United Kingdom and the United States may be subject to customs duties and import taxes, charged by the country of destination and payable by the recipient.
Damaged or lost parcels
If a parcel arrives damaged or does not reach you, please contact customer care at customer-care@immortalistore.com, with photographs of the parcel and its contents where possible. We will take the matter up with the carrier.
Digital products
E-books and gift cards are not shipped: they are sent by email as soon as payment is confirmed, with no delivery charge.