Terms of sale
Last updated: 14 November 2026
Article 1 – Scope and identity of the seller
These terms of sale govern sales concluded on www.immortalistore.com between the seller and any individual acting for purposes outside a trade or profession (the "customer").
The seller is Silvia Licciardello, sole trader (entrepreneur individuel, EI), trading as Res Stupenda under the online name Immortali Store, 58 rue de Monceau, CS 48756, 75380 Paris Cedex 08, France; SIREN 829 135 300; EU VAT number FR89829135300; email: customer-care@immortalistore.com; telephone: +33 (0)6 19 31 96 87.
The customer confirms having read and accepted these terms before placing an order. The terms applicable are those in force on the date of the order.
Article 2 – Products
The shop offers printed books, stationery, e-books (downloadable files) and gift cards. The essential characteristics of each product are set out on its page. Photographs are as faithful as possible, although colours may vary depending on the screen.
Products are offered while stocks last. Should a product prove unavailable after the order, the customer is informed without delay and refunded within fourteen days of payment at the latest.
Article 3 – Prices
Prices are stated in euros, all taxes included. Delivery charges are added; they are set out on the Shipping page and in the order summary before the order is confirmed.
The price of books sold in France is set in accordance with French Law No. 81-766 of 10 August 1981 on the price of books.
For deliveries outside the European Union, customs duties and import taxes may be charged by the country of destination; they are payable by the recipient.
Products are invoiced at the price in force when the order is confirmed.
Article 4 – Orders
The customer selects the products, enters their details and chooses a delivery method. Before confirming, the customer can check the details of the order and its total price and correct any errors. Confirmation of the order and payment constitute acceptance of these terms and conclusion of the contract.
The seller confirms the order by email. These terms remain available for consultation and printing on the website at all times.
The seller reserves the right to refuse an order that shows an anomaly, or that comes from a customer with whom there is a dispute concerning payment for a previous order.
Article 5 – Payment
The price is payable in full when the order is placed, by one of the payment methods offered at checkout. Payments are processed securely by the payment provider of the Shopify platform; the seller has no access to the customer’s bank details.
Article 6 – Delivery
Physical products. Orders are prepared and handed to the carrier within one to two working days of payment. Destinations, rates and indicative delivery times are set out on the Shipping page. Unless otherwise stated, delivery takes place no later than thirty days after conclusion of the contract.
The risk of loss or damage passes to the customer when the customer, or a third party designated by the customer, takes physical possession of the products. Should a parcel arrive damaged, the customer is asked to report it to customer care as soon as possible, with photographs.
In the event of late delivery, the customer may terminate the contract under the conditions laid down in Articles L. 216-6 et seq. of the French Consumer Code.
Digital products. E-books are made available through a download link sent by email as soon as payment is confirmed. Gift cards are sent by email.
Article 7 – Right of withdrawal
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the customer has fourteen days to withdraw from the contract, without giving any reason and without incurring costs other than those set out below. The period runs from receipt of the product for goods, and from conclusion of the contract for e-books and gift cards.
How to withdraw. Before the period expires, the customer informs the seller of the decision by an unequivocal statement sent by email to customer-care@immortalistore.com or by post, using the model form in the annex if they wish. The return address is then provided.
Returning products. The customer sends the products back no later than fourteen days after communicating the decision. The direct cost of returning them is borne by the customer. The customer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the products.
Refund. The seller refunds all sums paid, including the original delivery charges at the standard rate, no later than fourteen days after being informed of the customer’s decision, using the same means of payment as for the order unless the customer expressly agrees otherwise. The seller may withhold the refund until the products have been received back or the customer has supplied proof of having sent them, whichever is earlier.
Exceptions. In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to:
- goods made to the customer’s specifications or clearly personalised;
- the supply of digital content not on a tangible medium, such as an e-book, once performance has begun, where the customer has given prior express consent to performance before the end of the withdrawal period, has acknowledged losing the right of withdrawal as a result, and the seller has confirmed this consent on a durable medium.
A gift card may be withdrawn from as long as it has not been used.
Article 8 – Legal guarantees
The seller is bound by the legal guarantee of conformity and the legal guarantee against hidden defects. To invoke them, the customer contacts customer care; the cost of returning a non-conforming or defective product is borne by the seller.
For printed books and stationery:
The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared.
Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
The legal guarantee of conformity obliges the trader, where applicable, to provide all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund on return of the goods, if:
1. The trader refuses to repair or replace the goods;
2. The repair or replacement takes place after more than thirty days;
3. The repair or replacement causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or the cost of installing the repaired or replacement goods;
4. The lack of conformity persists despite the seller’s unsuccessful attempt to remedy it.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious as to justify an immediate price reduction or termination. The consumer is then not required to request repair or replacement first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the goods are delivered back in working order.
These rights result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund on return of the goods.
For e-books:
The consumer has a period of two years from the supply of the digital content or digital service to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. For one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared.
The legal guarantee of conformity entails the obligation to provide all updates necessary to keep the digital content or digital service in conformity.
The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the request, free of charge and without major inconvenience.
The consumer may obtain a price reduction while keeping the digital content or digital service, or terminate the contract and obtain a full refund in exchange for giving up the digital content or digital service, if:
1. The trader refuses to bring the digital content or digital service into conformity;
2. Bringing the digital content or digital service into conformity is unjustifiably delayed;
3. The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4. Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;
5. The lack of conformity persists despite the trader’s unsuccessful attempt to remedy it.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious as to justify an immediate price reduction or termination. The consumer is then not required to request that the digital content or digital service be brought into conformity first.
Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for payment of a price.
Any period during which the digital content or digital service is unavailable while being brought into conformity suspends the remaining guarantee period until conforming digital content or a conforming digital service is supplied again.
These rights result from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).
The consumer further benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving it up.
Article 9 – Gift cards
The gift card is sent by email in the form of a code. It may be used, in one or several purchases, for any product on the shop except other gift cards; any remaining balance stays available for later orders. It can be neither refunded nor exchanged for cash, without prejudice to the right of withdrawal under Article 7.
Article 10 – Intellectual property
The translations, critical editions, notes, restored and original illustrations, layouts and graphic designs of the products are protected by copyright, including where the edited work is in the public domain. E-books are intended solely for the customer’s personal and private use; any reproduction, distribution or sharing with third parties, whether free of charge or not, is prohibited.
Article 11 – Personal data
The customer’s personal data are processed for the management of orders and customer relations, as described in the Privacy Policy.
Article 12 – Customer care
For any question or complaint, the customer may contact customer care by email at customer-care@immortalistore.com, by telephone on +33 (0)6 19 31 96 87, or by post at the address given in Article 1.
Article 13 – Governing law and disputes
These terms are governed by French law. Where the customer resides in another country, this choice does not deprive the customer of the protection afforded by the mandatory provisions of the law of that country. In the event of a dispute, the customer first contacts customer care with a view to an amicable solution; failing this, the dispute is brought before the competent court under the ordinary rules.
Article 14 – Language
These terms are drawn up in French and translated into English and Italian. In the event of any discrepancy, the French version prevails.
Annex – Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Silvia Licciardello EI – Immortali Store, 58 rue de Monceau, CS 48756, 75380 Paris Cedex 08, France – customer-care@immortalistore.com:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.